Chinese Association of Tower Hamlets

Advice and Advocacy Worker

Post: Advice and Advocacy Worker Job Ref : CATH003

Job Purpose

The Advice and Advocacy Worker role is central to our success, in providing vulnerable people especially those living with dementia, their families and carers with practical support, advice and access to resources, activities, groups and other community programmes that will sustain, as far as possible, peoples’ independence, existing lifestyle and relationships.

The Advice and Advocacy Worker will deliver an independent advocacy service to individuals by empowering people to express their views, wishes and choices. The Advice and Advocacy Worker will ensure that individuals are able to remain as involved as possible in all decisions which affect their lives.

Part Time      16 hours per week

Contract to  End of March 2023 (Continuation subject to funding)

Salary             £256 per week /£16 per hour

Assessments and reviews

  • Meeting with, and building relationships with vulnerable people especially those living with dementia, their families and carers; and analysing their risks, needs and outcomes in order to understand the support they need to promote their physical, mental and emotional well-being.
  • Undertaking comprehensive assessments of the individuals.
  • Formulating, implementing and reviewing support plans with vulnerable people especially those living with dementia and their carers.

Working with Individuals

  • Build and maintain relationships with individuals based on mutual respect, dignity and honesty.
    Enable individuals to represent themselves, where possible, or speak up on their behalf.
  • Empower and involve individuals as much as possible in decisions that affect them.
  • Liaise with Statutory organisations and voluntary groups as directed by the client and the General Manager.
  • Facilitate group advocacy if and when required, as directed by the General Manager.


  • Take responsibility for implementing the policies, procedures and protocols of the organisation.
  • Personally manage a caseload of at least 80 individuals requiring advocacy support.
  • Providing information, advice and support that will enable individuals to access digital/assistive technology to support independent living e.g. (I.T equipment, memory aids, mobility aids or any equipment to minimise risk);
  • Take responsibility for personal safety in and out of the office in accordance with the organisation’s policies and procedures.
  • Attending seminars, meetings and training as required.
  • Participate in the support, supervision and appraisal process.

Establishing relationships with multi-disciplinary teams

  • Initiating, developing and maintaining effective working relationships with other professionals
    such as Adult Social Work Team, Health Professionals, Police and local voluntary, statutory
    and private sectors.

Developing outreach strategies

  • Working with the General Manager to identify gaps in the provision of outreach advice and advocacy services for the extremely vulnerable people; sharing good practice with existing services.
  • In conjunction with the General Manager, promote and market any appropriate service to local groups and individuals.
  • Devising strategies to engage hidden people who are considered as extremely vulnerable, in particularly those with poor mental and physical health, developing meaningful services that are based around genuine outcomes.

Recording, reporting, monitoring and evaluation

  • Utilise the Case Recording System as directed by the General Manager including recording and monitoring all work undertaken.
  • Produce written reports and case studies as required by the General Manager to enable effective evaluation of the impact of the advice and advocacy outreach work.

Other Tasks

  • Managing and guiding volunteers if and when required.
  • To ensure compliance with GDPR regulations involving all aspects of data protection
  • To undertake all reasonable tasks, in keeping with the level of the post, as required by the General Manager.
How will you be assessed?

Firstly, you will need to complete an application form, successful applicants will then undergo an interview to assess whether you have the capabilities for the job role. Additional methods of assessment are marked with an asterisks ( * )  below.


  • Speak fluent English, Cantonese & Mandarin
  • Computer literate
  • Literacy and numeracy skills
  • Excellent reporting and writing skills in English and Chinese *Task-based assignment
  • Desirable: Full UK Driving Licence 


  • Must be willing to undertake training that is relevant to the post
  • Desirable: Degree level or equivalent *Proof of Certificate/s
  • Desirable: Any qualification relevant to Social Work *Proof of Certificate/s


  • Ability to control, organise and prioritise workload making day to day decisions on casework issues within agreed deadlines
  • An ability to work as part of a team to meet objectives
  • Ability to communicate effectively with service users, staff and other stakeholders
  • Ability to carry out work with clients in a professional manner and in accordance with accepted good practice, enabling client to develop and build on their own strengths, and outcomes appropriate to the needs of the clients
  • Ability and willingness to promote the Association’s policies and initiatives on Equal Opportunities and provide support to people with housing, benefit and health problems.
  • Ability to collate and analyse statistical monitoring of client profiles and benefit based outcomes, identify trends and prepare clear and concise reports
  • Ability to confront and challenge injustice

Knowledge & Experience

  • Understanding of personalisation, personal budgets and social reform in general
  • Desirable: Knowledge of benefits systems, specifically those relevant to elderly and disabled people
  • Understanding of the needs and obstacles faced by adult service users
  • Experience of providing training and talks to external audiences
  • Desirable: 3 years work/volunteer experience in the social care sector, with 1 year doing outreach work
  • Experience of working with the Chinese & Vietnamese communities in East London
  • Experience of working with elderly and disabled people


  • Flexible working hours including Saturday working
  • Ability and willingness to attend evening and weekend meetings if and when required
  • To carry out any other duties that are in line with the purpose of the organisations

More Information

If you’re interested in this opportunity and want to find out more information, please contact Alan Chau at or call 07931303878.


Please download and complete the application form.

Once you have completed the form please email it to with your name and contact details.

November 2021