Who to contact if you have an enquiry, concern or complaint about your Home Care service

We expect our Home Care Manager, Alan Chau to respond to your concerns and to investigate your complaints. If you are dissatisfied with the response you have received you may wish to complain to the Interim Centre Manager.

The Interim Centre Manager is :-

• Ms Jennifer Yeung on 0207 515 5598.
• E-mail :  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you feel that your comments or complaints have not been properly considered you can contact the Association’s Management Committee, on 0207 515 5598.

CATH’s Home Care Service is registered with the Care Quality Commission (CQC) who is responsible for inspecting our services to ensure that we meet the government standards. The local CQC  Office is based at:

Care Quality Commission (CQC)
Gredley House, 1 – 11 Broadway,
Stratford,
London
E15 4BQ.
Tel:   020 8221 3360

If you feel that your comments or complaints have not been properly considered you can also contact the General Social Care Council and the local Health Authority.  Their contact details are as follows:-